We hope your ritual objects bring you peace. If not, we're here to help.
We accept returns within 30 days of delivery for items in their original condition.
Please note: Return shipping is free for domestic orders. International customers are responsible for return shipping costs.
Email us at hello@vivelune.com with your order number and reason for return.
We'll email you a prepaid return shipping label within 24 hours.
Pack items in original packaging with all included materials.
Take the package to any USPS or UPS location.
Refunds issued within 5-7 business days of receipt.
Need a different size or color? We're happy to exchange items within 30 days.
Follow the same return process and note "EXCHANGE" in your email. We'll ship your new item as soon as we receive the original.
Exchange shipping is free for domestic orders. International customers pay return shipping.
Last updated: February 2025 • This return policy does not affect your statutory rights. For consumer protection information, please visit the FTC website. For EU customers, you have the right to withdraw within 14 days under the Consumer Rights Directive.